Things To Know About Your Event Rental

If you’re reading this then you have ordered a rental for your event. Thank You!

Here are a couple of reminders to make sure everything goes smooth:

CANCELLATION POLICY: Deposits are non refundable and guarantee your rentals for the day of your event. Rescheduling options are only available due to inclement weather , and sufficient notice must be given – at least 48 hours 

REMAINING BALANCE: If you only paid the deposit for your rentals, the remaining balance is due no later than 2 days prior to your event. This helps us ensure that there are no delays in delivery. You can pay your balance from your original contract (in your email) or cash upon delivery.

OVERNIGHT RENTALS: Overnight rentals will only be allowed in secure areas deemed safe by employees of Sailfish Bounce and Party such as a back yard. Blowers for inflatables must be turned off.

GRASS: Please have the area we will set up clear of any debris or animal waste. Also be sure to have your grass cut no later than the day before we set up. We will not set up equipment on or near animal waste.

TABLES & CHAIRS: If you are renting tables and chairs, they will be delivered folded and stacked. Our crew does not typically set them up otherwise we get behind on other deliveries. We’ll stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we pick up. If you need us to set up and break down the tables and chairs, let us know so we can add time in the schedule for an additional 50 cents per table or chair.

SPACE: Please measure your set up area to make sure everything will fit as we cannot be responsible if there’s not enough room for the rentals you selected.

POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set up area. If you are renting a bounce house typically 1 regular wall outlet will do the job.

STAKES: We drive stakes into the ground to secure most equipment. We are not responsible for damaging underground utilities.

SPRINKLERS: We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system please let us know where not to stake.

PARKS/FOREST PRESERVES: If your event is at a park/forest preserve, you are responsible for ensuring that you have the proper permits and certificate of insurance. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and make sure we are allowed to use stakes to secure the equipment into the ground.

GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding more gas if needed.

LEAVING EQUIPMENT: Equipment cannot be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended and your damage waiver will be void (if applicable). This also means that if your event is at a park, you cannot leave the park before we pickup the equipment.

If you have any questions please call or text us at (772) 245-9843. Otherwise we’ll see you soon!